💳 Subscription and billing
All billing for your workshops is managed from My Account, at bolloprint.com/myaccount (your user menu → My Account). There you can see your workshops, the status of each subscription and the button to manage it.
Inside the workshop (the app) there are no longer any payment screens: if there's a problem with the subscription, the workshop warns you and sends you to My Account, which is where everything gets fixed.
What do I see in My Account?
One card for each workshop you belong to, with its status and a button. For each workshop you'll see information such as:
| Item | Description |
|---|---|
| Plan | Hobby, Pro, Max or Business. |
| Status | Active, on trial, payment pending, canceled… |
| Renewal / end | The date of the next charge, or until when it stays active if you canceled it. |
If you are the owner of a workshop, you'll see the button to manage its subscription. If you're only a member (not the owner), instead of the button you'll see who the owner of that workshop is — that's the person who can handle the payment.
The button changes depending on the situation
BolloPrint shows you the right button at each moment:
- Manage subscription → opens the Polar portal (the payment system we use). From there you can change your card, view and download your invoices, change your billing details or cancel. It opens with your session already started, with no extra passwords.
- Reactivate subscription → appears if you had scheduled the cancellation but it's still active. With one click you undo the cancellation and everything stays as it was.
- Create subscription → appears if the workshop doesn't have an active subscription (because the previous one ended, or because the plan became a paid one). It takes you to sign up again on the same workshop, without losing anything you have inside.
If there's a pending payment, you'll also see a red alert warning you to settle it so you don't lose access.
What language do the Polar portal and emails come in?
The Polar payment portal and the emails Polar sends you (receipts, invoices, payment notices) come in your language. We take it from the language you registered with and keep it up to date automatically: if you change the application's language inside your workshop, you don't have to do anything else — the next time you open the portal or sign up, Polar's language adjusts automatically to your new language.
Note: Polar is rolling out its language system. The payment page already comes translated; some text in the portal or its emails may still appear in English. That's something on Polar's side that will keep improving; your language is already saved for when they complete it.
Trial period
Paid plans include a 30-day trial period with a card. During the trial you have full access. If you cancel before it ends, you are not charged anything.
When you sign up you choose the billing cycle: monthly or annual. The annual cycle is equivalent to paying for 11 months instead of 12 — that is, one month free. You can change your cycle later from the Polar portal.
Multiple workshops on the same account
A person can have multiple workshops, and each workshop has its own subscription (its own plan, its own card and its own invoices). In My Account you can see them all, each with its status and its button.
Watch out with the free trial: the 30-day trial period only applies to the first workshop. Any additional workshop you create once you're already inside is charged from day one, with no trial.
What happens if a payment lapses?
If there's a problem with the charge (expired card, insufficient funds), we never cut you off all at once. Your workshop goes through increasingly visible warnings before being locked, and at any moment you can settle up and return to normal instantly:
- Warning (you keep working as normal). An amber banner appears in the workshop warning of the problem and how many days are left before it switches to read-only. During this phase you lose nothing.
- Read-only. If it isn't resolved, the workshop switches to read-only: you can view everything but cannot create or modify anything or use integrations. A red banner indicates how many days are left.
- Locked. If it still isn't settled, the workshop is locked: you'll see a screen with a "Go to My Account" button.
Every warning has a link to My Account. There, if you're the owner, you fix the payment (button Manage / Create subscription); if you're not, you'll see who to notify.
As soon as the payment recovers, everything returns to normal immediately and the warnings disappear — with no penalty.
The exact timeframes are set by BolloPrint (by default, one week of warning and two of read-only). If you have a special agreement or a one-off problem with the charge, write to us: we can keep your access while we resolve it.
Who can manage the subscription?
Only the owner of the workshop manages its billing (changing the card, reactivating, creating a subscription, canceling), and always from My Account. If you're a member but not the owner and you see a payment problem, in My Account you'll see who the owner is so you can notify them.