🔔 Notices
At the bottom of the left-hand menu you'll find Notices, with a bell. That's where BolloPrint tells you what your workshop needs to know or do: a printer that has stopped with an error, a shop that has disconnected, an invoice that couldn't be issued, a payment that has failed…
Next to the word Notices you see two numbers: in red, the urgent notices; in yellow, the ones with something pending. If there are none, no number shows. Click Notices and the panel opens on the right (on a phone, full screen).
The normal stuff isn't a notice: a print that finishes, a pause or today's orders don't show up here. Orders with a date and quotes with no reply are already on the Home screen.
The colours
| Colour | What it means | Can it be silenced? |
|---|---|---|
| Red | Something important has stopped right now and can be fixed in a few minutes: a payment that has failed, storage full, a disconnected shop… | No. There are few of them and they disappear as soon as it's fixed |
| Yellow | There's something to do: a printer with an error, an overdue invoice, an order the shop doesn't know you've shipped… | Yes: Snooze for 7 days or Don't notify me about this again |
| White | Just so you know: printers found on your network, storage at 75%… | Yes, and also Dismiss |
If a red notice is something you can't fix (for example, the subscription payment when you're not the owner), you'll see it in white with Let the workshop owner know.
What to do with a notice
Each notice comes with its own button: View printer, View invoice, Go to Marketplaces, Go to My account… It takes you right to where it gets fixed.
Notices close on their own as soon as you fix the problem: you replace the worn-out part, you reconnect the shop, the printer comes out of the error… You don't need to delete them.
If you've fixed it and the notice is still there:
- Check now, in the notice's three dots, looks again to see whether it's still true.
- Check all, at the top of the panel, does the same with all of them.
If you've just checked, wait a few seconds before doing it again.
Snooze, dismiss and don't notify again
In the three dots of each yellow or white notice, below Check now:
- Snooze for 7 days: "not now". It comes back sooner if it gets worse: if it turns red or if a new case joins the same notice.
- Dismiss (white ones only): it goes away until something changes.
- Don't notify me about this again: "I know, and I want it this way". On a group notice, like "orders with unlinked products", it applies to all of that type; on one about a specific thing (a token, a printer), only to that thing.
All of this is just for you: your colleagues still see their notices. At the bottom of the panel, Show silenced shows you the ones you've silenced, each with Notify me again. Nothing is deleted.
Who sees each notice
- The ones about printers, invoices and shop orders are seen by the whole team.
- The ones about connections (the agent, the cloud account, the shops, a printer we can't reach), invoices rejected by the government platform and its key, storage, API tokens, the migration and the plan's quotas (active printers, people, API) are seen by the owner and the administrators.
- The ones about the subscription (the payment, the move to the free plan, the subscription ending) and the shops deactivated by the plan are seen by the owner.
- If a task you started fails (recalculating costs, analysing an expense invoice, creating a product…), the notice reaches only you, with Try again, and goes away on its own after 48 hours.
The notices there are
| About | Examples |
|---|---|
| Your printers | A printer with an error or asking for attention, a failed print, a printer that disconnects while printing, one we can't reach, a part at the end of its service life |
| The printers' connection | The agent isn't responding, a new agent installation waiting for authorisation, the cloud account disconnected, a very old agent, new printers found on your network, more active printers than your plan includes |
| Invoices | An invoice that couldn't be issued, overdue unpaid invoices, the month's invoice quota, and if your country sends them to a government platform, the rejected ones and the key that stops working |
| Marketplaces | A disconnected shop, orders with unlinked products, an order the shop doesn't know you've shipped, an order the customer changed in the shop, shops deactivated by the plan |
| Your account | A payment that has failed, the move to the free plan because of a pending payment, the subscription ending, storage full or nearly full, a plan without API with active tokens, more people than the plan includes |
| Team and migration | A migration that didn't finish, a file upload left halfway, a migration about to be discarded, a task of yours that has failed, an expired API token |
If your plan falls short
If you have more shops connected than your plan allows, the extra ones switch to Deactivated straight away: nothing is deleted, but they stop bringing in orders. The ones you connected first keep working. As soon as you upgrade your plan, the deactivated ones start working again on their own.
If your team has more people than your plan includes, nobody loses access: you just can't invite anyone else until you upgrade your plan or remove someone.
What about recent activity?
The Recent activity panel, with the tasks BolloPrint did in the background, is gone: the notices have taken its place. If one of those tasks fails, it reaches you as a notice.