🛍️ Marketplace orders
In 30 seconds
- With a connected store (for example, Etsy), its orders come in on their own and are kept up to date.
- The marketplace is in charge: what you change in BolloPrint is for your internal control and isn't pushed to the marketplace.
- The currency and the tax are set by the store and can't be changed.
- An amber warning tells you if you marked it as shipped here but not on the marketplace.
What's specific to Etsy (which orders come in and what data arrives) is in Etsy orders.
What updates on its own
| Happens on the marketplace | What BolloPrint does |
|---|---|
| It's cancelled | The order moves to cancelled. |
| It's shipped | The order moves to dispatched. |
| It's marked delivered | The order moves to Completed. |
| There's a refund on Etsy | BolloPrint detects it on its own, a few hours later, and only full ones (the payment moves to Payment refunded). Partial ones, by hand. |
| They edit the order (items or quantities) | It reflects the change as it is and warns you in red in the header: "Order changed on Etsy: check it before dispatching!" (with the marketplace name). Go over it before you send it. |
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Shipped here, unshipped there
If you mark an order as shipped in BolloPrint but on the marketplace it's still unshipped, BolloPrint detects it on its own every few hours and flags it with an amber warning on the order.
The mismatch that costs you most
The parcel is on its way, but the buyer gets no shipping notification and no tracking number, and ends up writing to you to ask where it is. Mark the shipment on the marketplace too.
- The warning clears itself when it no longer applies: when you mark the shipment on the marketplace, or when you move the order back to a state before "Dispatched" (because it hadn't gone out yet).
What the store sets
| Data | How it arrives |
|---|---|
| Currency | Your store's; it can't be changed. See Documents in another currency. |
| Price the buyer paid | Next to your sale price, so you can reconcile them at a glance when they don't match (shipping, discounts, platform promotions). It's shown whichever store it comes from: Etsy or whatever you connect in the future. |
| Tax | The amount reported by the marketplace. See below. |
The tax is set by the marketplace
In the financial summary, the Tax field shows the marketplace's amount with a padlock and As set by Etsy (or your marketplace's name) underneath. It can't be changed.
| Marketplace | Detail |
|---|---|
| Etsy | It only gives the amount, not the percentage: the header shows the tax without a percentage. If Etsy didn't charge tax on that sale, you'll see 0. |