What emails you'll receive from BolloPrint

BolloPrint notifies you by email at the moments that matter: when you create your Workshop, when your trial is about to end, if there's a problem with payment, or when you invite someone to your team. Here we explain which emails you may receive and what each one means, so none of them catches you by surprise.

They all arrive from BolloPrint, with our logo, and in your language.

Getting started

• Welcome. As soon as you create your Workshop you receive a welcome email with the link to log in and start setting it up.
• Invitations. If someone invites you to a Workshop, you receive an email with a button to accept the invitation. If you don't accept it, we send you a reminder a couple of days before it expires.

Your subscription

• Your trial is about to end. Before your trial period ends we notify you (several days in advance) so you can review your payment method and avoid any service interruption. The first charge doesn't come as a surprise.

Receipts, invoices and the payment succeeded or declined notices are sent to you directly by Polar, our payment gateway, with a link to your portal to manage your card. Those don't come from BolloPrint.

If there's a problem with payment

If a charge fails, your Workshop isn't cut off all at once. It goes through phases, and we notify you at each one:

1. A few days of grace. Your Workshop keeps working as normal while the charge is retried. (The "we couldn't charge you" notice is sent by Polar, with the link to update your card.)
2. Read only. If the payment still isn't resolved, your Workshop switches to read only: you can view your data, but you can't create or edit. We send you an email letting you know, with the date on which it would be blocked.
3. Blocked. If the days pass without resolving it, the Workshop becomes blocked. Your data is safe — you regain full access as soon as the payment is completed, and we confirm it with an "access restored" email.

At any point you can update your payment from the link in the emails or from your account, and everything returns to normal.

Your account security

• Password changed. When you change your password we send you a confirmation. If it wasn't you, that's the cue to alert us right away.
• Cancellation and reactivation. If you cancel your account, we confirm it by email; and if you reactivate it, we do too. You can come back whenever you want.
• Storage almost full. If your Workshop approaches your plan's space limit, we notify you so you can expand it before you run out of room to upload files.

Not receiving an email?

Check your spam folder and, if you use filters, add BolloPrint to your trusted senders. If you still don't receive it, write to us and we'll lend you a hand.