📥 Etsy orders
In 30 seconds
- When someone pays on Etsy, the order shows up in BolloPrint within a few seconds, without you doing anything.
- Only orders for listings synced with BolloPrint come in, and each line is linked to its variant on its own.
- The buyer's email, the label, tracking and refunds are managed on Etsy.
- If a line doesn't match, the order comes in anyway: you fix the product and link the line.
What's common to all marketplaces (cancelled, shipped, mismatch warnings…) is in Marketplace orders. Here, what's specific to Etsy.
How they come in
The order appears in BolloPrint on its own within a few seconds. When an order comes in:
- The customer record is created (or reused). If Etsy shares them, their name and address (country, city, postcode and street) are stored. The email is never stored.
- The order carries the "Etsy" sales channel and an icon that links to the original receipt. You can filter the order list by that channel.
- Each line is linked to the variant in your catalogue.
From there you work it like any other order: production, kanban, etc.
The shipping address is managed on Etsy. Etsy doesn't always share the name and address with apps like BolloPrint, and never the email. To print the label or check the exact address, go into the order on etsy.com.
Which orders come in
Only those for listings synced with BolloPrint: the ones you imported or published from here, which you see in Marketplaces → Linked. If you sell something from a listing that isn't synced, that order doesn't come in: you handle it yourself on Etsy. That's why it's worth syncing every listing you make.
What arrives and what doesn't
| Arrives in BolloPrint | Stays on Etsy |
|---|---|
| Variant, quantity, description and price of each line | Buyer's email |
| Etsy sale price (what the buyer paid, with shipping) | Shipping labels |
| Shipping cost the buyer paid | |
| Tax that Etsy states on the receipt | |
| Status (paid, shipped, delivered, cancelled) | |
| Buyer's name and address, if Etsy shares them |
The order's figures
| Figure | What it is |
|---|---|
| Etsy sale price | At the top of the record, to the left of your Sale price: the total the buyer paid on Etsy, with shipping and taxes. |
| Shipping cost | What the buyer paid, in the financial summary and editable (the field exists on every order). It doesn't change your margin, but it counts towards the total. On an Etsy order, it doesn't change the tax either. |
| Tax | The one Etsy adds when charging (for example, the VAT it collects on sales to the EU), locked with As set by Etsy. How it looks and why it has no percentage: Marketplace orders. |
The currency is your shop's, with the exchange rate of the payment date: see Documents in another currency.
If a line comes in "out of sync"
Sometimes a line can't find its variant: for example, because you changed the listing's options on etsy.com, or because the product changed and wasn't re-synced. BolloPrint doesn't lose the sale or block you: the order comes in anyway, but that line goes without a variant and with this red warning:
This line doesn't match your catalogue, so it can't be produced. Re-sync the product (send your version to Etsy) or re-import it from Etsy to link it.
Without a variant there's no recipe, so that line isn't produced until you fix it; the rest of the order works normally. The solution depends on where the correct version is:
Loading diagram…
| Option | When | How |
|---|---|---|
| Re-sync | You made the good changes in BolloPrint and the listing fell out of date. | Open the product and click Sync in Sales channels; confirm the window, already filled in. BolloPrint rewrites the listing and links it back up. |
| Re-import | The good changes are on Etsy (you edited it there). | Unlink the product and import it again from Marketplaces (Import tab). It recreates pieces and variants from the current listing; review the recipes afterwards. |
Then open the order and link the line to the correct variant (or re-import the order, if you prefer).
Shipping, cancellations and refunds
Status changes flow from Etsy to BolloPrint, not the other way round, and they're noted in the order's history. The general rule is in Marketplace orders; what's specific to Etsy:
| If… | What you need to know |
|---|---|
| You mark the order shipped or delivered on Etsy (with its tracking) | BolloPrint moves it on its own to Dispatched / Completed. |
| You want to give the buyer the tracking | Etsy doesn't let us send the tracking: add it yourself in the order on etsy.com and Etsy will notify the buyer. The label is also made on Etsy. Here you can save the tracking for your internal control. |
| The order is cancelled on Etsy | BolloPrint reflects it. |
| You cancel it in BolloPrint | The refund has to be done on Etsy, which doesn't allow refunds from outside. BolloPrint shows you a warning with the link to the receipt. |
Partial refunds don't come through
Etsy doesn't notify us of refunds straight away: BolloPrint checks them several times a day. It only sees full ones (the payment moves to Payment refunded); partial ones, note them yourself on Etsy and in the order.